Frozen X3 Screen after Installing Crossink v1.4.0.1

Device

X3

Affected Version

v1.4.0.1

EPUB Optimization

No / Not Applicable

Cache State

No / Not Applicable

Describe the Bug

Just got my x3 today and after installing cross point v1.4.0.1 via SD card, the screen is frozen here. Anyone encountered something similar and knows how to fix this? Thanks.

Steps to Reproduce

.

Expected Behavior

.

Relevant Log Output/Screenshots

I got the same issue when I flash my X3 with crossink 1.3.3.
The question is : how to save it?

Thanks.

You both must have the newer display panel. I had confirmation from users that the crosspoint version I posted worked on the new display. Unless those users didn't actually have the new display, you should be able to sd flash the latest crosspoint 1.5 rc2 to get your display back. Sd flashing is all you can do and unfortunately you'll have no idea if it's on or working so do a reset, follow the sd flash button combo instructions, and be patient

crosspoint 1.5 rc2

The problem is the device is completely stuck. I am not able to reset it despite pressing the top left button shortly and immediately holding the power button for a few seconds....

crosspoint 1.5 rc2

The problem is the device is completely stuck. I am not able to reset it despite pressing the top left button shortly and immediately holding the power button for a few seconds....

You wont know that it's reset. It won't show any visible signs of that working because the display isn't running

crosspoint 1.5 rc2

The problem is the device is completely stuck. I am not able to reset it despite pressing the top left button shortly and immediately holding the power button for a few seconds....

You wont know that it's reset. It won't show any visible signs of that working because the display isn't running

I did the following, downloaded crosspoint 1.5 rc2 and transfeered into my SD and rename update.bin. Try to reset the device by pressing the top left button shortly, followed by holding the power button for a few seconds. After that I hold the left side button and the power button for at least 30 seconds. Still not happens.

For a deterministic blind flash, put firmware.bin in the SD root and ideally use a clean SD card with no directories. The picker includes directories even though it hides non-BIN files.

Assuming default front-button mapping:

Start from full sleep (Hold power button long enough for it to sleep. Connect to PC and you should hear the usb disconnect to tell you this happened)
Press and hold the left-side page button. (Button 1 in diagram)
While holding it, press and hold Power.
Hold both for about 5 seconds.
Release the left-side button first, keep holding Power for another second, then release Power.
Wait 10 seconds for recovery mode and the file picker to initialize.
Press and release the bottom-edge Confirm button once
Wait 30 seconds while the BIN is validated.
Press and release the bottom-edge Confirm button once (Button 6 in diagram).
Flashing now begins. Do not press buttons, remove the SD card, or interrupt power for at least 2 minutes. It will restart automatically when complete.

The short version is:

Hold LEFT-SIDE + POWER wait CONFIRM CONFIRM wait for automatic restart

If root directories remain on the card, the BIN is not necessarily initially selected. Directories sort before files. With X visible root directories, press the right- side page button Y times before the first Confirm.

To be safe, you should be able to flash this stock x3 bin. You do not need to rename it. https://files.sofriendly.com/NLYnK1Cp

Button 6 is the confirm button.

12. Flashing now begins. Do not press buttons, remove the SD card, or interrupt power for at least 2 minutes. It will restart automatically when complete.

Followed the steps but it do not solve the issue. =(

Flashing now begins. Do not press buttons, remove the SD card, or interrupt power for at least 2 minutes. It will restart automatically when complete.

Followed the steps but it do not solve the issue. =(

Did you try with the stock bin file i linked or crosspoint?

Flashing now begins. Do not press buttons, remove the SD card, or interrupt power for at least 2 minutes. It will restart automatically when complete.

Followed the steps but it do not solve the issue. =(

Did you try with the stock bin file i linked or crosspoint?

Stock bin file from your link

Me too.

Flashing now begins. Do not press buttons, remove the SD card, or interrupt power for at least 2 minutes. It will restart automatically when complete.

Followed the steps but it do not solve the issue. =(

Did you try with the stock bin file i linked or crosspoint?

Stock bin file from your link

@leductho911

@leductho911 @terencetan83-netizen I updated my instructions above after doing this on crossink myself. there was an error in the steps

@leductho911

@leductho911 @terencetan83-netizen I updated my instructions above after doing this on crossink myself. there was an error in the steps

Hi, the above instructions looked the same to me. What changed? Anyhow, I retried with the above instructions and still no luck with it.

@leductho911

@leductho911 @terencetan83-netizen I updated my instructions above after doing this on crossink myself. there was an error in the steps

Hi, the above instructions looked the same to me. What changed? Anyhow, I retried with the above instructions and still no luck with it.

There was a line incorrect at the confirmation step. It probably wouldn't have made a big difference though in actuality. Having some kind of confirmation that the device is booting at all is definitely key here. Either blind navigate to the hotspot feature or try doing screenshots. The display not powering on wouldn't render the device completely dead, just not visibly working

Hi guys I confirm that step above CAN do the job to restore the origin firmware. I will edit the steps for more clear.

Pre-condition:

delete all the data in the sd card, copy this bin https://files.sofriendly.com/NLYnK1Cp in to the sd card, no need to rename. insert it back.
let your device sleep (like leave it 1 hour alone)

Steps:

Press and hold the Button 1 While holding it, press and hold Power (button 3)
Hold both for about 5 seconds.
Release the button 1 first, keep holding Power for another second, then release Power.
Wait 30 seconds for recovery mode and the file picker to initialize.
Press and release the Confirm button once (button 6)
Wait 2 mins while the BIN is validated.
Press and release the Confirm button once (Button 6).
Flashing now begins. Do not do anything in this time. I repeat do not do anything. Pray !
Leave it there. I leave it there for like 1 hours.
Check if it's alive. if not, Hold power for 5 seconds, wait for 5 min.
If not alive, press Reset (button 2), then press and hold Power for 5 secs, wait for 5 mins.
If not alive, leave it, do your job, make s*x, make a coffee ... Then restart from step 1 when ever you're cool.

So, goodluck from Vietnam.

That file being there literally just means crosspoint is booting and creating it

I just received my X3 yesterday and I saw the warning in the releases about the screen issue. Thanks for that.
Now, do you need anyone else debugging or testing this? I can do that if needed. I've also seen that USB is reporting as expressif jtag, not sure if there's information on the hardware that can be retrieved from there.
I'm still on the stock firmware, latest version.

I just received my X3 yesterday and I saw the warning in the releases about the screen issue. Thanks for that. Now, do you need anyone else debugging or testing this? I can do that if needed. I've also seen that USB is reporting as expressif jtag, not sure if there's information on the hardware that can be retrieved from there. I'm still on the stock firmware, latest version.

Try flashing what's on the site first to see if it's the new display. If it works, it's not. If it doesnt show any screen updates, it is and you can flash the x3firmware.bin I have linked at the sofriendly link here

@mnl91x

@mnl91x you are on my track. After “the cycle” try to hold the power button for 5 secs, wait for 1 min, then press reset then power for 5 secs.
Then let it rests for 1 hour.

To be honest I dont know what is the exactly steps, but I did it, my device is alive again. That’s the truth you can believe on.

Goodluck.

Is yours also the locked version from China?

Hi guys I confirm that step above CAN do the job to restore the origin firmware. I will edit the steps for more clear.

Pre-condition:
1. delete all the data in the sd card, copy this bin in to the sd card, no need to rename. insert it back.

2. let your device sleep (like leave it 1 hour alone)
Steps:
1. Press and hold the Button 1 While holding it, press and hold Power (button 3)
   Hold both for about 5 seconds.
   Release the button 1 first, keep holding Power for another second, then release Power.

2. Wait 10 seconds (or more like 30s) for recovery mode and the file picker to initialize.

3. Press and release the Confirm button once (button 6)

4. Wait 30 seconds (or more like 2 mins) while the BIN is validated.

5. Press and release the Confirm button once (Button 6).
Flashing now begins. Do not do anything in this time. I repeat do not do anything. Pray ! Leave it there. I leave it there for like 2 hours and when I come back it's back to stock firmware. So, goodluck from Vietnam.

To clarify, are you supposed to do this while the screen is still stuck displaying "Update completed automatic restart in progress"? and while it is being plugged via USB? It's so difficult to tell if the device is even powered or not.

@greatgreater

@greatgreater No. Please read it again.

@greatgreater No. Please read it again.

I've tried over and over but this is all that is displayed on my screen:

You will not ever see the screen update until it's fixed. The display is what's not working. Crosspoint is actually running though. What you're doing in these steps is "powering on the device into the sd flash menu". You won't "see" it work. I'm trying to figure out a way for someone to know it's on but it's so dang hard on these locked units and so hard for me to even replicate on my end without one.

@greatgreater

@greatgreater I know that my friend. It takes me 3 days with no less than 10 times retry.
I'm updating the steps for you guys to try again. Goodluck.

@itsthisjustin

Thank you for your help nonetheless @itsthisjustin @leductho911

@greatgreater

@greatgreater Updated the steps: #425 (comment)

mine's stuck as well - tried all of the steps above several times, but still no luck, seems bricked, sad
hope community will find out the solution

@VadQua

@VadQua - If you want to join the community-run Xteink Discord channel, we can try to help more: https://discord.gg/3zmdttGX7D

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Frozen X3 Screen after Installing Crossink v1.4.0.1 #425

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EPUB Optimization

Cache State

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Expected Behavior

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Frozen X3 Screen after Installing Crossink v1.4.0.1 #425

Description

Device

Affected Version

EPUB Optimization

Cache State

Describe the Bug

Steps to Reproduce

Expected Behavior

Relevant Log Output/Screenshots

Activity

leductho911 commented on Jul 30, 2026

itsthisjustin commented on Jul 30, 2026

terencetan83-netizen commented on Jul 30, 2026

itsthisjustin commented on Jul 30, 2026

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itsthisjustin commented on Jul 30, 2026

terencetan83-netizen commented on Jul 30, 2026

itsthisjustin commented on Jul 30, 2026

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leductho911 commented on Jul 30, 2026

itsthisjustin commented on Jul 30, 2026

terencetan83-netizen commented on Jul 30, 2026

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leductho911 commented on Jul 31, 2026

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