Ernest SupportDesk

Support desk interface for managing clinic support tickets, priorities, statuses, filters and internal workflow queues.

Live Demo

Open Live Demo

Screenshots

Main Dashboard

Status Filter

Priority Select

Problem

Support teams need a clear queue where clinic requests can be filtered by priority, status and workflow context. A support interface should make urgent tickets visible, keep status updates fast and reduce unnecessary searching during the workday.

Solution

Ernest SupportDesk is a frontend project focused on support queue logic. It provides ticket cards, priority labels, status updates, filters, local persistence and a dashboard-style layout for internal support workflows.

Features

• Create clinic support tickets
• Manage request statuses
• Filter requests by status and priority
• Search by clinic, topic or description
• Set ticket priority
• Delete requests
• View request statistics
• Persist data in localStorage
• Responsive dashboard layout

Tech Stack

• React
• TypeScript
• Vite
• CSS
• LocalStorage
• GitHub Pages

How to Run

npm install
npm run dev

Project Structure

src
├── components
├── data
├── types
├── App.tsx
└── main.tsx

What I Learned

• Structuring a React interface around business workflow logic
• Modeling ticket status, priority and filtering state in TypeScript
• Building reusable UI components for an internal tool layout
• Persisting frontend state without a backend prototype

Next Improvements

• Mock API
• Ticket details page
• Comments
• SLA indicator
• Assignee field
• Clinic card
• Pagination

Author

Ernest Muzafarov
Frontend Developer

GitHub · LinkedIn